In 2015, iQor needed to facilitate the expansion requirements of one of their existing clients (a well-known telecoms brand) by adding a new contact centre to their existing global fleet. Their strategy was to do this from a suitable near shore location.
On September 8th 2015, iQor opened its first contact centre in the Caribbean in T&T.
Country of Origin - USA
# of years operating - 3
Growth - Started with 60 seats at Tamana InTech Park (East Trinidad).
Expanded to another location in Barataria in 2017 (North Trinidad)
Iqor now has 1,240 seats in 2 locations in Trinidad (as at January 2021).
Find out more iQor's success in Trinidad and Tobago here.